FAQ
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Frequently Asked Questions (FAQ)
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Orders & Payments
Q: How can I place an order?
You can place an order directly through our website — simply add the products you’d like to your basket and proceed to secure checkout. We accept all major credit/debit cards and PayPal.
Q: Can I make changes to my order after placing it?
If your order hasn’t yet been dispatched, we’ll do our best to make changes. Please contact us as soon as possible via our Contact page with your order number.
Q: Is payment on your website secure?
Yes — all payments are processed through encrypted checkout systems that meet the highest security standards.
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Shipping & Delivery
Q: Do you offer UK-wide delivery?
Yes! We deliver across the UK mainland. Some areas may have slightly longer delivery times or small surcharges — details are shown at checkout.
Q: How long will my order take to arrive?
Standard delivery usually takes 2–4 working days (unless otherwise stated).
Express shipping options are available on selected items.
Q: How much does delivery cost?
We offer free UK delivery on orders over £100. For smaller orders, delivery fees are calculated at checkout.
Q: Will I receive tracking information?
Yes — once your order ships, you’ll receive an email with tracking details so you can follow your delivery in real time.
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Returns & Refunds
Q: Can I return an item if I change my mind?
Of course. You can return most unused products within 30 days of delivery for a full refund. Items must be in original packaging, unused and resaleable condition.
Q: How do I start a return?
Email our team via our Contact page with your order number and the item you wish to return. We’ll send you simple return instructions.
Q: Are returns free?
If your item is faulty or damaged, we’ll cover the cost of return postage. For other returns, customers are responsible for return shipping.
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Product Information
Q: Are your products covered by a warranty?
Yes — all items come with at least a 12-month manufacturer’s warranty, unless otherwise stated on the product page.
Q: How can I find the right awning for my caravan?
Each awning product page includes detailed measurements and fitment guides. If you’re unsure, contact our team and we’ll be happy to help you choose the perfect fit.
Q: Do you stock parts for older caravans?
We carry a wide range of universal spares that fit most caravan makes and models. If you can’t find what you need, get in touch — we may be able to source it.
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Account & Support
Q: Do I need an account to place an order?
No — you can checkout as a guest. However, creating an account allows you to track orders and view your order history easily.
Q: How can I contact your team?
You can reach us anytime via our Contact page
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Other Questions
Q: Do you ship internationally?
Currently, we serve UK customers only — but we’re exploring European shipping soon. Sign up to our newsletter for updates.
Q: Are your products eco-friendly?
We’re committed to sustainability and work with suppliers who share our values. We’re continuously improving our packaging and sourcing practices to reduce waste.
Still Have a Question?
If your question isn’t listed here, please get in touch — we’re always happy to help.