Shipping & Returns Policy

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Shipping & Returns Policy

 

Shipping Information

📦 UK Delivery

We deliver to all UK mainland addresses. Orders are dispatched Monday–Friday (excluding public holidays).

Most in-stock items are shipped within 1–2 working days of purchase.

 

Estimated Delivery Times

  • Standard Delivery: 2–4 working days (unless otherwise stated)
  • Express Delivery: 1–2 working days (available on selected items)

 

Delivery Costs

  • Free UK delivery on orders over £100
  • For smaller orders, delivery charges are calculated at checkout based on weight and location.

 

Order Tracking

Once your order has been dispatched, you’ll receive a tracking link by email so you can follow your parcel’s progress in real time.

 

Delays or Issues

If your order hasn’t arrived within the estimated time, please contact us via our Contact page and our team will be happy to help.


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Returns Policy

We want you to be completely happy with your purchase. If you’re not satisfied, we make returns simple and straightforward.

 

Eligibility

  • You may return most new, unused items within 30 days of delivery for a full refund or exchange.
  • Items must be unused, in their original packaging, and in a resaleable condition.

 

How to Return an Item

  1. Email via our Contact page with your order number and reason for return.
  2. We’ll confirm your return and provide instructions on how to send your item back.
  3. Once received and inspected, your refund will be processed within 5 working days.

 

Return Costs

  • If your item is faulty or damaged, we’ll cover the cost of return shipping.
  • For all other returns (e.g., change of mind), customers are responsible for the return postage cost.

 

Refunds

Refunds are issued to the original payment method used at checkout.

If you used a discount code or gift card, the refunded amount will reflect the applied discount.

Damaged or Faulty Items

We take quality seriously. If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We’ll arrange a replacement or refund promptly.

Exclusions

For safety and hygiene reasons, certain items (e.g. electrical components, water fittings, or consumables) may be excluded from return unless faulty. Please contact us before returning these items.

Contact for Returns & Shipping Enquiries

📧 Contact page